Despite its robust functionality, a surprising number of NetSuite users are yet to fully discover and make use of the platform’s built-in support and learning resources. This oversight can often lead to underutilisation of the system, prolonged problem-solving times, and even unnecessary frustration.
At the heart of this issue is a lack of awareness. Many users, especially those new to NetSuite or with limited ERP experience, might not be fully aware of the depth of resources available within the platform.
We’re here to get you on the right track
1. The NetSuite Help Centre
Navigating the NetSuite Help Center will guide you through the intricate labyrinth of NetSuite's functionalities.
2. SuiteAnswers
Watch the video to learn best practices for using SuiteAnswers including how to search for issues using keywords, leverage advanced search options, and identify the most relevant solutions and articles.
3. NetSuite user groups and forums
Joining NetSuite user groups and forums is a great way to engage with other users, share problems, and learn from community-sourced solutions.
Here are a few groups and forums you might want to join:
The NetSuite Support Community
NetSuite's User Community is great for connecting with fellow users and accessing content related to NetSuite support, tips, news, and features. The community – featuring Ask a Guru and NetSuite MyLearn - is overseen by seasoned NetSuite professionals and serves as an excellent resource for expanding your network while gaining access to shared knowledge and expertise.
Visit NetSuite Support Community >
Inside the Suite on LinkedIn
Inside the Suite is another NetSuite education initiative (served on LinkedIn), this time offering updates, news, and information about NetSuite products and services. You can’t pose questions but it will keep you up-to-date on NetSuite’s latest products and innovations.
NetSuite Professionals
It started as a Slack workspace for NetSuite professionals to collaborate and connect but quickly grew into a community of over 7000 members. You can easily browse, post questions and answer them on the website or heads to the Slack channel.
Visit NetSuite Professionals website>
Sign up for the Slack community >
NetSuite on Reddit
An unofficial and highly active channel for NetSuite users to share NetSuite knowledge, tips, and tricks. You might even find the occasional meme amongst all the advice.
Insert image: https://www.reddit.com/r/Netsuite/comments/ctegiv/meme_happened_twice_in_the_last_30_minutes
NetSuite Users Group on Facebook
Another unofficial gathering of NetSuite users, this time on Facebook. With 10,000 plus members, it’s a fairly active community.
NetSuite Network on LinkedIn
NetSuite Network is, in there own words, “an industry hub for NetSuite users to network and learn more about how to get the most out of the world's leading cloud business management platform”. Expect to find tutorials, hints and tips and user guides for everyday NetSuite users who are wanting to improve their day to day use of NetSuite.
4. Release notes
NetSuite releases updates at least twice a year, each of which contains critical enhancements and fixes to address various issues. Keep updated because these release notes provide valuable insights for getting the most out of NetSuite.
You can find the latest release notes here.
5. NetSuite Guided Learning
NetSuite has recently introduced a new feature to help users navigate their roles and specific pages more effectively. Called NetSuite's Guided Learning, it’s an in-application learning tool that provides real-time guidance and support within the NetSuite platform. It offers visual walk-throughs with step-by-step instructions, allowing users to learn specific tasks and features seamlessly. Users can also access a range of learning resources, including visualisations, and progress at their own pace, receiving personalised assistance as needed. The tool also tracks your progress and allows you to revisit guides as required, making it a valuable resource for efficient and effective learning within NetSuite.
6. Professional partner support
There’s an even better way to get proactive managed support for the NetSuite platform, and that’s through a partner like Annexa. We not only sell, configure, and tailor NetSuite for our customers, we also provide support packages to ensure that the advantages and return on investment continue beyond go-live.
Our in-house support team are e seasoned professionals with in-depth expertise and extensive experience working with the NetSuite platform, ensuring your team get the help they need right when they need it.
Beyond support, we also bring additional capabilities to the table. This includes customisations and integrations that unlock even more value from your NetSuite investment.
